Frequently Asked Questions

1. Are the listed prices per person or per vehicle?

All the prices are per vehicle, never per person.

2. What does the offered price includes?
Offered rate is for a full service of a transfer of passengers and luggage with a professional – English speaking driver, including any tolls, VAT and free WiFi inside the vehicle.
3. How to make a booking for my ride?
Just go to our booking form and follow the steps. It is fast and secure. If you have any problem with booking process, please contact us via contact form or email
4. Must all bookings be made in advance?

No. You can pay the whole amount in advance or you can choose an option of paying a deposit of 20% and outstanding balance 5 days prior arrival

5. How far in advance do I need to book my transfer?
You can book our transfer services months in advance or as soon as, it is advisable to make a transfer booking at least 24 hours before the requested service. We are not responsible and we do not assume liability for the transfers that are booked less than 24 hours in advance.
6. Which method of payment can we use?

There are two payment options in our reservation system: Paying the full amount of the transfer in advance (making full payment in advance). Paying a deposit of 20% of the purchase price and outstanding balance 5 days prior arrival.
Payments can be made via bank transfer or by credit card. A Transfers Croatia uses Stripe secure payment through which payments can be made and via bank transfer or credit card.

7. I didn't get my booking confirmation, when can I expect it?
Once the client has entered all the data, chose a payment option and has made a payment, we will process the order and send a confirmation with all the details of transfer to the client via email. If the customer notices that the booking details are incorrect, or if he don’t receive a confirmation email, customer needs to contact us. The usual period for getting a confirmation email is 24 hours.
8. What if I loose my voucher?
Contact us on our e-mail and you will be provided with another one.
9. How can I get a receipt for my transfer?

After the payment in processed and the goods transferred to our account A Transfers Croatia is obliged to provide voucher and invoice.

10. Can I book a tour with A-transfers?
Of course. You can book some of our regular tours or we can make a tour only for you, with your own unique itinerary.
11. What are advantages of A-transfers compared to the taxi?
A-transfers offers transfers under fixed rates, no mather of the traffic or conditions on the route, so you are familiar with prices in advance. Taxi drivers don’t have fixed rates and they are usually taking opportunity for extra charging during the turistic season so the prices in taxies are much higher than in A-transfers.
12. What are advantages of A-transfers compared with a public transportation?
If you choose A-transfers your chauffeur will wait for you at the arrival gates on the airport or at your reception and you are immediately ready to start your journey without any stopping. It is much faster, easier, comfortable, you know when you will come to desired destination and you can be stress free.
13. What if my flight is late?
A-transfers are monitoring flights schedule all the time so you can be sure that your driver will be there for you when your plane lands.
14. Do I need to pay extra if the driver is waiting for me because of delayed flight?
We don’t charge extra for waiting in the cases like this.
15. How long will the driver wait for me?
If the customer is late on the departure point (not referring to the airports) for more than 10 minutes, the driver will stop waiting and he will leave from the intended departure point. It will be considered that a traveler has not appeared and there is no right to a refund of the prepaid amount. If you know ahead of time you may be delayed, we recommend reaching out to us so we can find a workaround for you.
16. Which type of vehicle can I choose?
In our fleet there are regular cars for 1-3 persons and vans for 4 or more persons. Also you can choose vip vehicle (bmw or mercedes) if you want exclusive transfer made just for you.
17. What if we need a child seat?
If your transfer includes a child or children, please inform us earlier so we can prepare child seat or more of them for your transfer.
18. Who will meet me at the airport?
Our chauffeur will be at the airport. He will wait for you just in front of arrival gates with your name prominently displayed on our board. He will also help you with your luggage.
19. What if I can't find my chauffeur at the airport?

If you can’t find your chauffeur, please contact us on our emergency number +385 99 44 22 914.

20. Do I need to pay some extra fee for my luggage?

You do not need to pay for luggage, but there is a limitation of one regular cabin-size suitcase and one handbag per person for the transportation service. If the amount of the luggage exceeds the limitation one is obliged to take extra vehicle for the luggage. Luggage is not allowed inside the cabin.

21. Do I have insurance during the transfer?
You and your luggage are insured during your transfer but we recommend that you have an extra insurance for the entire trip.
22. What happens if I need to cancel my reservation?
If you have to cancel a reservation, we advise you to read our terms and conditions. In the subheading “cancellation policy” is the procedure for cancellation. Please note that may be charged part or the total booking amount, depending on the notice period.
23. Can we bring food and drinks into the vehicle?
Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during rides. Food and drinks are only allowed to be consumed in the car with prior consent of the driver. If the vehicle requires cleaning due to spilled food or drinks, there may be an additional charge.
24. Is smoking allowed during the ride?
In our vehicles smoking is not allowed.
25. Can we bring alcohol into the vehicle?
Consuming alcohol in a vehicle is by no means allowed. Our drivers reserve the right, according to the subjective assessment, to refuse carriage to any person who is thought to be under the influence of alcohol or narcotics and/or behavior is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle.
26. Can I take a pet with me?
It is possible to arrange a transfer with pets but only if the pets are properly placed in the travel boxes.
27. Are the tips included?
No. The tips are completely up to you.
28. I can't find an answer to my question. What to do?
If you can’t find an answer to your question please contact us via contact form or e-mail and we will do our best to reply as soon as possible.