Frequently Asked Questions

All our prices are per vehicle, not per person. The fixed rate you see during the booking process is the total cost for your entire group, up to the vehicle’s maximum capacity. This makes our private transfers a cost-effective choice for families and small groups compared to per-person shuttle services or multiple taxis.

Our rates are all-inclusive with no hidden fees. The price you book includes:

• Full Service: Door-to-door transfer for passengers and luggage.

• Professional Driver: Licensed, English-speaking chauffeur at your service.

• Operational Costs: All road tolls, highway fees, and airport parking charges.

• Dubrovnik ZCR Fees: Mandatory municipal permits for access to restricted zones (Pile/Ploče Gates).

• Taxes: 25% Croatian VAT is already included.

• On-board Comfort: Free high-speed WiFi and real-time flight monitoring.

Booking your ride is fast, secure, and straightforward:

1. Online Booking: Simply visit our and follow the steps to receive an instant quote and confirmation.

2. Details Needed: Provide your flight number, pickup time, and exact destination address so we can coordinate your and monitoring.

3. Assistance: If you have special requirements or encounter any issues, our team is available 24/7 via our , email at info@a-transfers-croatia.com, or via WhatsApp for an immediate response.

No. You can pay

Yes, we strongly recommend booking your transfer at least 24 to 48 hours in advance. Pre-booking is essential for several reasons:

• Guaranteed Availability: During the peak summer season, vehicles are often fully booked days in advance.

• ZCR Permits: We need time to register your transfer and secure the necessary permits for Dubrovnik’s Restricted Traffic Zone (ZCR).

• Personalization: It allows us to prepare the right vehicle class and pre-install child safety seats if needed.

You can book our services months in advance to ensure your travel dates are secured. To guarantee availability and the necessary ZCR permits for Dubrovnik, we strongly advise booking at least 24 hours before your requested service.

While we always strive to accommodate last-minute requests, bookings made with less than 24 hours’ notice are subject to vehicle availability and local traffic regulations. For urgent, last-minute inquiries, please contact us directly via WhatsApp to check for immediate openings.

We offer flexible and secure payment options to suit your needs. All online transactions are processed via Stripe, a global leader in secure payment infrastructure. You can choose between:

• Full Pre-payment: Pay the total amount in advance via credit card or bank transfer for a completely hassle-free arrival.

• Deposit Option: Secure your booking with a 20% deposit and pay the remaining balance at least 5 days prior to your arrival.

• Corporate & Groups: For MICE and business groups, we also support direct bank transfers (SEPA/SWIFT).

All prices are fixed and transparent, with no hidden booking fees or credit card surcharges.

Our team processes every reservation manually to ensure all details (like and ) are double-checked. You can typically expect your official confirmation voucher via email within 24 hours.

If you haven’t received it yet, please:

1. Check your Spam/Junk folder: Sometimes automated emails are filtered by mistake.

2. Review your details: Ensure the email address provided during booking was correct.

3. Contact us: If more than 24 hours have passed, please reach out via and we will resend your voucher immediately.

Don’t worry – losing your paper voucher won’t affect your transfer. Since we keep a digital record of all confirmed bookings, your driver will already have your details on their system.

If you need a new copy for your records, simply contact us via email or WhatsApp, and we will instantly resend a digital PDF voucher to your phone. You can simply show it to your driver on your mobile device—no printing required.

At A-Transfers Croatia, we ensure full financial transparency. Once your payment is processed and confirmed, we will automatically issue a formal invoice and booking voucher to your provided email address.

Our invoices are fully compliant with Croatian tax regulations and include the mandatory 25% VAT. If you are traveling for business and require a corporate invoice with specific company details (VAT ID, company name), please include this information in the “Special Requests” section during booking or contact our support team.

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Absolutely! Beyond airport transfers, we specialize in creating across Croatia, Montenegro, and Bosnia. You can choose from our most popular routes—such as Kotor, Mostar, or the Pelješac wine region—or we can design a unique, custom itinerary tailored specifically to your interests and pace.

With a dedicated local chauffeur and a premium vehicle at your disposal, you can explore the Adriatic’s hidden gems without the constraints of a group tour. for a personalized tour proposal.

Booking with A-Transfers Croatia offers several key advantages over traditional metered taxis:

• Fixed & Transparent Rates: Unlike taxis that use meters, our prices are fixed and agreed upon in advance. You won’t pay extra for traffic jams, luggage, or summer surcharges.

• ZCR-Authorized Access: Many standard taxis and Ubers face restrictions in Dubrovnik’s Restricted Traffic Zones. We hold all necessary permits for seamless door-to-door service to the Old Town.

• Meet & Greet Service: Forget waiting in long taxi queues. Your dedicated chauffeur will be waiting for you at the arrivals hall with a personalized sign.

• Premium Fleet & Safety: We guarantee high-quality, air-conditioned vehicles and professional drivers, whereas taxi quality can vary significantly during the peak season.

While public buses and shuttles are available, A-Transfers Croatia provides a superior, personalized experience that saves you time and stress:

• Door-to-Door Service: Public transport only takes you to main stations, often leaving you with a long walk or a second taxi ride to your hotel. We take you directly to your destination, including pedestrian-only zones via our ZCR-authorized vehicles.

• No Waiting or Queuing: Forget studying bus schedules or waiting in the heat. Your chauffeur meets you at the arrivals gate, and your journey starts the moment you land.

• Efficiency & Comfort: A private transfer is significantly faster than a bus that makes multiple stops. You enjoy a private, air-conditioned environment with ample luggage space.

• Fixed Schedule: You dictate the time, not the bus company. This is especially crucial for late-night arrivals or tight ferry connections.

There is no need to worry or contact us from the plane. At A-Transfers Croatia, we provide for all arrivals at Dubrovnik, Split, and Zagreb airports.

Your chauffeur will automatically adjust the pickup time based on your flight’s actual arrival, ensuring they are waiting for you the moment you land. Most importantly, there are no extra charges for flight delays—your fixed price remains the same regardless of the arrival time.

Your dedicated A-Transfers chauffeur will be waiting for you inside the Arrivals Hall, immediately after you exit the customs and baggage claim area. They will be holding a personalized sign with your name prominently displayed.

To ensure a seamless meet-and-greet at Dubrovnik Airport, we also provide you with your driver’s name and contact number 24 hours before your trip. Your chauffeur will assist you with your luggage and lead you directly to your premium vehicle, parked in the designated VIP area.

While our drivers are highly punctual, airport arrivals can be crowded. If you don’t immediately see your name on our meet-and-greet board, please:

1. Stay in the Arrivals Hall: Do not leave the terminal building, as your driver is waiting for you at the official meeting point.

2. Check your phone: You should have received your driver’s direct contact number 24 hours prior.

3. Contact our 24/7 Support: Call or message us via WhatsApp on our emergency number: +385 99 44 22 914.

Our support team is always active, and we will coordinate with you and your driver in real-time to ensure a quick connection.

No, there are no extra fees for luggage, provided it fits within the capacity of your selected vehicle. As a general rule, our standard sedans accommodate one cabin-size suitcase and one handbag per passenger.

To ensure a comfortable and safe ride, please follow these guidelines:

• Choose the Right Vehicle: If you are traveling with large suitcases, sports equipment, or strollers, we recommend booking a minivan or minibus to ensure everything fits securely.

• Safety First: For your safety and in compliance with local regulations, luggage must be stored in the trunk and is not allowed inside the passenger cabin.

• Special Items: If you have oversized luggage, please inform us in advance so we can provide the ideal vehicle for your needs.

Yes, your safety is our top priority. In accordance with Croatian law, all our passengers and their luggage are fully insured while inside our vehicles.

Our fleet is covered by comprehensive professional passenger insurance policies. However, while we cover you during the duration of your transfer, we always recommend that travelers have their own comprehensive travel insurance for the entire duration of their trip to cover medical emergencies, trip cancellations, or activities outside the vehicle.

We understand that travel plans can change. To cancel your reservation, please contact us as soon as possible via email or WhatsApp. Our cancellation policy is designed to be fair to both our clients and our drivers:

• Advance Notice: Cancellations made well in advance typically incur minimal or no fees.

• Late Cancellations: Depending on the notice period, a partial or full booking fee may apply to cover the reserved vehicle and driver’s schedule.

• Refunds: Any applicable refunds are processed back to the original payment method (Stripe or bank transfer).

For full details on specific notice periods and refund percentages, please refer to our Terms and Conditions.

To ensure a premium experience and maintain the highest standards of cleanliness for all our guests, we kindly ask for your cooperation regarding food and drinks:

• Water & Light Refreshments: Sealed water bottles and light, non-staining drinks are always welcome, especially during hot summer transfers.

• Food Consumption: We generally discourage eating inside the vehicle. For longer journeys, your driver will be happy to make a short stop for a snack or coffee break upon request.

• Cleaning Fees: Please note that in the event of significant spills or mess requiring professional cleaning, an additional cleaning fee may apply.

Yes. A-Transfers Croatia is a licensed provider with full authorization for the new Dubrovnik Restricted Traffic Zone (ZCR). We can take you to the closest legal drop-off points at Pile, Ploče, or Buža gates, which are often restricted for unauthorized taxis or Ubers.

Absolutely. We provide seamless connections from ferry terminals like Dubrovnik (Gruž) and Split. We monitor vessel schedules (Jadrolinija, Krilo, etc.) just like we do for flights.